Review Details

This was one of the worst experiences I've had with a dealership. I made an appointment up front for 7:20AM. I was originally going to stay on site but ended up going to work using the transport service (they were fantastic). All I brought the vehicle in for was an inspection for the state, tire rotation, and an oil change with looking at a check engine light and possibly snapping back in my front fog light. I was told that my car would be done around 12. At 3PM I had to call the dealership in which I was told they had other cars that people were waiting for on site so mine got pushed to the end even though I had an appointment. I didn't hear from Eric until 5PM the night I dropped it off. In which he told me that they hadn't even worked on my car and wanted to keep it over night. I had asked when I would receive it and was told it would be around 11-12. I once again checked on it the following day. I was told it was finally being worked on. I ended up getting my vehicle around 2-3pm that following day which was a huge inconvenience as I was not able to go to the office that day. All I asked for were very basic things to be completed. I got the inspection completed and the oil change. They didn't complete the tire rotation because they couldn't find my key. This I don't understand as Discount Tire has no issue with this when I use them? How does the dealership not have access to complete this? They told me they couldn't get the light in and I was going to have to get a whole assembly. At this point, I just wanted my car back as it was at the dealership for 48 hours for something that should've taken 2-3 at least especially when I had an appointment. The dealership tried to convince me to spend $7000 on various repairs on the vehicle that were not necessary (this is a 2013 vehicle so it has some wear and tear). When I declined the work, it's like the dealership put my vehicle on the back burner. I got a quote that said my price was going to be $150 then when I went to pay, it jumped to $274. I was told that it was because the diagnostic fee was not on the quoted price. Why would you provide a quoted price then if it didn't include the diagnostic fee? This was disappointing to see a quote then it change when no extra work was done. Just didn't include a fee that should've been on there. This was an incredibly stressful and horrible experience. I've never had issues like this before. I would understand if there were major things happening but this was all basic stuff a technician could easily handle. I will never be going back to Cable Dahmer dealership after this experience. All they wanted was money and if they didn't get it then the service didn't care to get my car done.